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FAQ: Frequently Asked Questions

Here are the answers to the most frequently asked questions about our tours and cooking classes in Italy. If your question still remains unanswered, please let us know.

What is the Local Aromas Family Membership?

Local Aromas is a family owned and run company and we cherish all of our clients as part of our own family. You automatically become a Local Aromas Family Member when taking any of our tours or cooking classes: it lasts a lifetime and it is free-of-charge. We will provide you with a dedicated phone number you can reach out for whatever you may need during your stay in Italy. It’s basically like have family and friends in Italy forever!

What language are your tours in?

Our tours run in English. Upon request, our experiences can be in other languages: Italian, Spanish, French, German, Portuguese, Chinese, and sign language. If you would like to book a tour in another language, please contact us.

How do I book a group tour?

When you book a group tour, you will be joining other participants on that experience. Our tours must be paid in advance directly online with a valid credit card. Select the tour you want to book and follow the instructions of our online booking system. Upon successful booking, you will receive a confirmation email. Check your spam for emails and vouchers as they sometimes end up there. If you need assistance, please contact us.

What is the group size for tours?

We run small group experiences of up to 12 participants. In the details section of each tour page, you will find the minimum number of participants required for the tour to run and the maximum number of participants allowed on the experience.

Can we book a private tour or customize one?

Of course! You can book any of our existing tours as private and we can customize them around your needs and palate. Pricing varies according to the number of participants and services. If you are looking for a brand new experience, we will be happy to design one for you. Please contact us for private or customized tours.

Do you organize tours for large groups?

Yes, we do! If you want to book a tour for a group larger than 12 participants, please contact us.

There are children in our party. What is your policy and ticket fee?

Our food tours are family-friendly.
Babies and toddlers (0-3 years of age) are free and can, of course, share mom or dad’s food. When booking your tickets online, please specify if and how many babies/toddlers are in your party.
Children (4-12 years of age) get a 20% discount from the full price.
Teenagers (13 years of age and older) pay the full amount of the ticket.
Our wine, beer, and spirits tours are for adults only. You can either book the experience as private and have the children join or we can book a babysitter for you so that you can join the group tour.

Are gratuities included in the cost of the tour?

Gratuities are not included in the price of the tour you book. Though gratuities are not mandatory, they are always highly appreciated. Please feel free to give the amount that best reflects your experience with the tour.

What is the Local Aromas Family Membership?

Local Aromas is a family owned and run company and we cherish all of our clients as part of our own family. You automatically become a Local Aromas Family Member when taking any of our tours or cooking classes: it lasts a lifetime and it is free-of-charge. We will provide you with a dedicated phone number you can reach out for whatever you may need during your stay in Italy. It’s basically like have family and friends in Italy forever!

What language are your cooking classes in?

Our cooking classes run in English. Upon request, our experiences can be in other languages: Italian, Spanish, French, German, Portuguese, Chinese, and sign language. If you would like to book a cooking class in another language, please contact us.

How do I book a group cooking class?

When you book a group cooking class, you will be joining other participants on that experience. Our classes must be paid in advance directly online with a valid credit card. Select the cooking class you want to book and follow the instructions of our online booking system. Upon successful booking, you will receive a confirmation email. Check your spam for emails and vouchers as they sometimes end up there. If you need assistance, please contact us.

What is the group size for cooking classes?

We run small group experiences and the number varies whether the cooking class runs in the morning or evening. In the details section of each cooking class page, you will find the minimum number of participants required for the class to run and the maximum number of participants allowed on the experience.

Can we book a private cooking class or customize one?

Of course! You can book any of our existing cooking classes as private and we can customize them around your needs and palate. Pricing varies according to the number of participants and services. If you are looking for a brand new experience, we will be happy to design one for you. Please contact us for private or customized cooking classes.

Do you organize cooking classes for large groups?

Yes, we do! If you want to book a cooking class for a group larger than 12 participants, please contact us.

There are children in our party. What is your policy and ticket fee?

Our morning cooking classes are family-friendly.
Babies and toddlers (0-3 years of age) are free and can, of course, share mom or dad’s food. When booking your tickets online, please specify if and how many babies/toddlers are in your party.
Children (4-12 years of age) get a 20% discount from the full price.
Teenagers (13 years of age and older) pay the full amount of the ticket.
Our evening cooking class is for adults only. You can either book the experience as private and have the children join or we can book a babysitter for you so that you can join the group class.

Are gratuities included in the cost of the cooking class?

Gratuities are not included in the price of the cooking class you book. Though gratuities are not mandatory, they are always highly appreciated. Please feel free to give the amount that best reflects your experience with the cooking class.

What is the Local Aromas Family Membership?

Local Aromas is a family owned and run company and we cherish all of our clients as part of our own family. You automatically become a Local Aromas Family Member when taking any of our tours or cooking classes: it lasts a lifetime and it is free-of-charge. We will provide you with a dedicated phone number you can reach out for whatever you may need during your stay in Italy. It’s basically like have family and friends in Italy forever!

What is your 100% Money-back Guarantee policy?

If you feel that the tour or cooking class you attended did not meet the description on the specific tour or cooking class page, you are fully entitled to a 100% refund. Please send us an email with the tour or cooking class you attended, the reason you want a full refund, and some constructive feedback. You get to keep your lifetime, free-of-charge membership to The Local Aromas Family. No hard feelings whatsoever on our part. That’s what family is all about!

What is your cancellation policy?

If you cannot attend a tour or cooking class you have purchased, please contact us and notify us via email. This also applies for additional services you may have booked.
Cancellation refunds depend on the notification date and apply to all of our tours, cooking classes, and additional services:
100% refund if you notify us 7 days before the tour, cooking class, or service date.
50% refund if you notify us between 3 and 6 days before the tour, cooking class, or service date.
No refund if you notify us 48 hours before the tour, cooking class, or service date and for no-shows or late arrivals.
According to availability and date of notification, tours and cooking classes can be rescheduled.

What if a tour or cooking class gets canceled by Local Aromas?

If a tour or a cooking class does not reach the required minimum number of participants required to run, it will be canceled. You can either decide to change the date of your booked experience or get a full refund of tour or cooking class price.

What if I have dietary restrictions?

We take food intolerances and allergies very seriously. In the “ Important” section of each tour and cooking class page, we have listed the dietary restrictions we cannot accommodate. On the online booking form, please specify the dietary restrictions of your party and the number of people they apply to.

What if there is a gluten-free in our party on a tour?

When we cannot accommodate gluten-free diets on a tour, we specify it in the “ Important” section of the tour page. On some tours, our partners can provide gluten-free options. However, please notice that our partners are not certified gluten-free locations and do not have separate gluten-free kitchens. They cannot, therefore, guarantee that cross-contamination with gluten-containing ingredients does not occur. Please consider this if there is someone affected by the celiac disease in your party. If you would like a customized, gluten-free certified experience, please contact us and we will make it happen.

What if there is a gluten-free in our party on a cooking class?

We take food intolerances very seriously. We have, therefore, decided that we cannot accommodate gluten-free diets on any of our cooking classes. The kitchen, utensils, and oven have cross-contamination with gluten-containing ingredients.

What if I have restricted mobility on a tour?

Restricted mobility may be an issue for some of our walking tours. Please consider that we have a number of sit-down tastings. We will try our very best to find a suitable solution. If someone in your party has restricted mobility, please contact us and let us know in advance.

What if I have restricted mobility on a cooking class?

Restricted mobility is an issue for our cooking classes as the narrow elevator cannot accommodate a wheelchair.

What other additional services do you offer?

To make your experience as close to perfect as possible, we offer a number of additional services you can add to our tours and cooking classes. Book a driver, babysitter, photographer, videographer, sign language guide, or request any other support you may need. These are customized services we need to work on together and with our partners. Additional services must be requested in advance and they are subject to availability from our partners.

Summary
FAQs Frequently Asked Questions
Article Name
FAQs Frequently Asked Questions
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Here are the answers to the most frequently asked questions about our tours and cooking classes in Italy. If your question still remains unanswered, please let us know.
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Local Aromas
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