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FAQ: Frequently Asked Questions

Here are the answers to the most frequently asked questions about our tours and cooking classes in Italy. If your question still remains unanswered, please let us know.

What is the Local Aromas Family Membership?

Local Aromas is a family owned and run company and we cherish all of our clients as part of our own family. You automatically become a Local Aromas Family Member when taking any of our tours or cooking classes: it lasts a lifetime and it is free-of-charge. We will provide you with a dedicated phone number you can reach out for whatever you may need during your stay in Italy. It’s basically like have family and friends in Italy forever!

What language are your tours in?

Our tours run in English. Upon request, our experiences can be in other languages: Italian, Spanish, French, German, Portuguese, Chinese, and sign language. If you would like to book a tour in another language, please contact us.

How do I book a tour?

All of our tours and experiences are private and customized. Please contact us and we will help you design your prefect Italian lifestyle experience.

Do you organize tours for large groups?

Yes, we do! If you want to book a tour for a large group, please contact us.

Are gratuities included in the cost of the tour?

Gratuities are not included in the price of the tour you book. Though gratuities are not mandatory, they are always highly appreciated. Please feel free to give the amount that best reflects your experience with the tour.

What is the Local Aromas Family Membership?

Local Aromas is a family owned and run company and we cherish all of our clients as part of our own family. You automatically become a Local Aromas Family Member when taking any of our tours or cooking classes: it lasts a lifetime and it is free-of-charge. We will provide you with a dedicated phone number you can reach out for whatever you may need during your stay in Italy. It’s basically like have family and friends in Italy forever!

What language are your cooking classes in?

Our cooking classes run in English. Upon request, our experiences can be in other languages: Italian, Spanish, French, German, Portuguese, Chinese, and sign language. If you would like to book a cooking class in another language, please contact us.

How do I book a cooking class?

All of our cooking classes and experiences are private and customized. Please contact us and we will help you design your true Italian taste cooking class.

What is the group size for cooking classes?

We can design cooking classes for small or large groups. Depending of the size and the experience requested, we will come up with the best options for you.

Are gratuities included in the cost of the cooking class?

Gratuities are not included in the price of the cooking class you book. Though gratuities are not mandatory, they are always highly appreciated. Please feel free to give the amount that best reflects your experience with the cooking class.

What is the Local Aromas Family Membership?

Local Aromas is a family owned and run company and we cherish all of our clients as part of our own family. You automatically become a Local Aromas Family Member when taking any of our tours or cooking classes: it lasts a lifetime and it is free-of-charge. We will provide you with a dedicated phone number you can reach out for whatever you may need during your stay in Italy. It’s basically like have family and friends in Italy forever!

What is your 100% Money-back Guarantee policy?

If you feel that the tour or cooking class you attended did not meet the description on the specific tour or cooking class page, you are fully entitled to a 100% refund. Please send us an email with the tour or cooking class you attended, the reason you want a full refund, and some constructive feedback. You get to keep your lifetime, free-of-charge membership to The Local Aromas Family. No hard feelings whatsoever on our part. That’s what family is all about!

What is your cancellation policy?

If you cannot attend a tour or cooking class you have purchased, please contact us and notify us via email. This also applies for additional services you may have booked. Local Aromas is not responsible for any international transaction fees, conversion rates, or any other fee from third party financial institutions.
Cancellation refunds are subject to the Cancellation Percentage Timeline and depend on the notification date. Payments specified as ‘non-refundable’ will not be refunded.
90% refund if you notify us 15 or more days before the experience date.
50% refund if you notify us between 8 and 14 days before the experience date.
No refund if you notify us less than 7 days before the experience date and for no-shows or late arrivals.
According to availability and date of notification, tours and cooking classes can be rescheduled.

What if a tour or cooking class gets canceled by Local Aromas?

If a tour or a cooking class is canceled by Local Aromas, you can either decide to change the date of your booked experience or get a full refund of tour or cooking class price.

Summary
FAQs Frequently Asked Questions
Article Name
FAQs Frequently Asked Questions
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Here are the answers to the most frequently asked questions about our tours and cooking classes in Italy. If your question still remains unanswered, please let us know.
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Local Aromas
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